Refund policy

At Sip & Cellars, we are dedicated to offering our customers exceptional quality, hard-to-find fine wines at competitive prices. However, in certain situations, we may need to cancel an order and issue a refund.

1. Pricing Errors: We reserve the right to cancel an order and issue a full refund to the original payment method if we discover an obvious pricing error. This includes cases where the product price is significantly lower than the reasonable market price.
2. Out of Stock: If a product becomes unavailable after your order has been placed, we will cancel the order and issue a full refund to the original payment method. We apologize for any inconvenience and will work to update our inventory promptly.
3. Faulty or Damaged Products: If you receive a damaged or faulty bottle, please contact us within 3 days of delivery to request a replacement or refund. Refund requests must be made within 3 days after delivery; we cannot process requests made beyond this period.

Please note that we primarily use Australia Parcel Post for deliveries. Sendle, Express Post and TNT Express are also available at checkout. Customers may indicate their preferred courier, but all matters related to delivery, including tracking and delivery issues, should be addressed directly with the courier. We will assist and provide necessary information to ensure a smooth delivery experience.

If customers require a refund of delivered items for other personal reason which is out of our refund policy, customers are responsible for covering the return shipping fees. 

Return Shipping Costs: You will need to pay for the return shipping if you return for personal reason. For your peace of mind, we suggest using a shipping method that allows you to track your package and consider getting shipping insurance. This way, you’re protected if the package is lost or damaged on its way back to us. Unfortunately, we can’t take responsibility for items that are lost or damaged during return shipping.

For any questions or concerns about our refund policy, please contact us at sipcellars@gmail.com or call us on 0481 986 158. We are committed to providing an exceptional shopping experience and will work diligently to resolve any issues that may arise.